About OEM Aftersales Solutions
Origin Story
We have over 40 years in the Automotive, Equipment, Marine and Power Sports Parts, Service and Accessory Business. From motorcycles to exotic cars to rail gear, we have grown revenue, retention and MPI/CSI.
We offer training for Technical, Back of House and Customer Facing. All focused on common sense learning and diagnostic approach.
Our founder, Adam Williams, has managed the customer centric and financial growth in dealers and the OEM space.
Our focus is simple, we build everything from marketing to process to compliment the core values of YOUR brand. We believe if it is right for the dealer, right for the team and right for the customer, we all grow.
Dont let fear or arrogance get in the way of your learning.
Background in Industry
Founded and run by Adam Williams.
Adam was formally trained in automotive Technology over 40 years ago attending CCVTS in NJ and NADC in Nashville TN.
Upon graduation he chose to go to the high line automotive sector working in brands such as Porsche, Audi, Jaguar and Acura.
Being Certified and Master Certified across those brands, he chose to move into the training arena. He helped build training programs for Community College of Philadelphia and OEM for Bombardier and Mercury Marine. The next move was to the OEM side starting as a Technical Trainer with Ford Motor Company and moving quickly to Field Service Engineer. The next adventure was a 12 year run with Ferrari of North America. Here, he was a Area Business Manager and moved on to form the Ferrari Academy and Elite Apprentice Program for the North American market. He later managed the NE Region for Tesla Motors, Mitsubishi NA and later ran North American Service and Parts teams for Bass Pro, Tracker Marine Boat Centers.
Current projects include creating and facilitating a ground up training center for Shuttlewagon Rail Movers as well as several small business marketing, social and GMB projects. All with growth goals while staying loyal to the brand values of the owners and operators.
We offer services like, SME, Expert Witness, Social and E Marketing, Training, Customer Centric Process right on up to a total rescue and overhaul of your Fixed Operations Department. We will customize what you need to what you want and what your budget demands.